PRIVACY
Privacy Policy
Maxwell Done Carpets, LLC · Effective August 9, 2026
Maxwell Done Carpets, LLC ("Maxwell Done Carpets," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, schedule services, or communicate with our company.
Information We Collect
We may collect the following information.
Personal Information:
- Name
- Address
- Email address
- Telephone number
- Service address
- Billing address
- Payment information (processed securely through third-party payment processors)
Booking Information
- Requested services
- Appointment dates
- Service history
- Customer notes
- Technician notes
Website Usage Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referral source
- Pages viewed
- Time spent on the website
How We Use Your Information
Your information may be used to:
- Schedule appointments
- Process payments
- Provide customer service
- Send appointment reminders
- Send invoices and receipts
- Improve our services
- Respond to customer inquiries
- Prevent fraud
- Comply with legal obligations
Marketing Communications
With your permission, we may send:
- Promotional offers
- Seasonal specials
- Coupons
- Company updates
You may unsubscribe at any time.
SMS Communications
By providing your mobile number, you agree to receive:
- Appointment confirmations
- Appointment reminders
- Technician arrival notifications
- Customer service messages
Message and data rates may apply.
You may reply STOP at any time to opt out.
Payment Security
We do not store full credit card information on our servers.
Payments are processed through secure PCI-compliant payment processors.
Information Sharing
We do not sell your personal information.
We may share information only with:
- Payment processors
- Software providers necessary to deliver our services
- Government authorities when required by law
Data Retention
Customer information is retained only as long as necessary for:
- Accounting
- Tax purposes
- Customer support
- Legal compliance
Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children.
Your Rights
Depending on applicable law, you may request to:
- Access your information
- Correct inaccurate information
- Delete eligible information
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
Maxwell Done Carpets, LLC
- Phone: (470) 835-1342
- Email: Hello@MaxwellCarpetCleaning.com
- Website: MaxwellCarpetCleaning.com